At The Stove and Fireplace Builder, customer care is a top priority. We work hard to get the job done right and to ensure you are 100% satisfied with the work you receive from us. All of our staff are trained in customer service to ensure your experience is pleasant and fuss free.

Communication

We pride ourselves in upholding strong communication with our customers throughout the entire installation process. The Stove and Fireplace Builder is a dependable company with whom you can discuss any concerns or uncertainties regarding your project.

Cleanliness

When choosing The Stove and Fireplace Builder for your project, you can be assured that we will leave your home in the same condition as we found it. We always lay protective sheets around your home and upon furniture to ensure protection from dust and any other debris. We will conduct a thorough clean of the work area at the end of the day, removing all debris and returning furniture to its regular position.

Punctuality

You can rely on the entire team at The Stove and Fireplace Builder to be on time for every meeting and install. If there are unforeseen circumstances such as traffic which may cause any of our team to be late you will receive a phone call before your meeting is due start.

Quality Service

Every team member at The Stove and Fireplace Builder is an expert in their field. From designers, to surveyors, to engineers and installation team, we have undergone prestigious training and have 18 years’ experience in the industry.

Compliant

The Stove and Fireplace Builder is compliant with all the official UK stove and fireplace regulators. Therefore you know that any appliance installed by us is safe and approved up to the official standards of HETAS and DEFRA.