If you have any questions that have not been answered below, please get in touch via our Contact Us page.

Where do I start?

If you don’t know what sort of stove or fireplace you might want, what will be suitable for your room, or even what will fit within your budget, then your first step might be to visit our Gallery page or Brands page for inspiration. You can contact us directly to discuss any ideas or aspiration you may have your stove or fireplace installation. We have a talented team of designers and engineers who would are more than happy to explore options available for you.

How much will it cost?

If you are interested in us carrying out an installation, we can offer a free estimate. Please contact us with the following information (where applicable):

  • Details of the product/s you are interested in
  • The full address of the property
  • The approximate age of the property
  • Access to property (access equipment may be required for some installations)
  • Details of the existing fireplace and any existing appliance
  • Any relevant dimensions where available (e.g. fireplace opening height, width and depth)
  • Photographs of the existing fireplace where possible
  • Photographs of the chimney from outside

With this information, we can provide an estimate by email. If this is agreeable, we will then carry out a site survey to prepare a full quotation.

Can you repair my fireplace?

Yes we offer a comprehensive service for chimney repairs.

Which Type of Stove Should I Get?

Each stove brand has its own individual offering, and the one that is best for you is completely down to personal taste and budget. Look at our Brands page for more information.

How big does my fireplace need to be for my stove?

Freestanding stoves in fireplaces need a gap around them of at least 100mm to the sides and 150mm at the top but ideally there should be 150+mm clearance to each side and 250+ mm to the lintel. However, fireplaces can often be altered to accommodate stoves as needed. Talk to our team about the space you have and we will find a solution.

Do I need a chimney?

In short, no, you don’t. If you don’t have an existing chimney, you will need a twin wall flue system. This will come off the top or the back of your stove and run either on an outside wall to the apex of the roof or it can run up through your house and out through the roof. We install many stoves this way and we recommend a freestanding convector stove for these situations.

What size of chimney or flue do I need for a stove?

This depends on the manufacturer, but for burning coal or wood in a stove, the size of the chimney or flue required is usually 5” or 6” diameter.

How often should I have my chimney swept?

After your stove has been installed, you should aim to have your chimney swept at least once per year, twice per year if you are burning coal. We recommend twice per year if your stove is in frequent use. We offer professional chimney sweep services.

Does all the heat created by the stove go up the chimney?

No. The efficiency of a stove usually indicates how much heat is lost up the chimney or flue. For example, a stove that is 80% efficient will lose 20% of the energy it consumes. However, much or all of this ‘loss’ may be essential to keep the chimney or flue operating correctly. Furthermore, the heat is often radiated back into the property through the chimney so the total energy loss is lower than the 20% stated.